Constant Contact Labs Developer Blog

• How to Add a “Join My List” Tab to your Facebook Fan Page Posted Tuesday, December 22, 2009 Bridgette Brown 0 Comments

  

  The Constant Contact Labs team has built a Facebook application that will allow you to add a “Join My List” tab to your Facebook fan page. Here are instructions on how to add the application, as well as add a “Join My List” tab.

  1.  Go to the “Constant Contact Labs - Join My Mailing List” application page.

  2.  From the application page, click on the “Add to My Page” link. (Why can’t I see the “Add to My Page” link?)

  

  3.  A pop-up will appear. Click the “Add to Page” button and close the window. (Why isn’t my page on the list?)

  

  4.  Navigate back to your fan page.

  5.  From your fan page, click on the “+” button and select “Join My List.” (Why don’t I see the Join My List tab under the “+” button?)

  

  6.  A new “Join My List” tab will appear. Click on the “Application Settings” link at the bottom of the page.

  

  7.  A small box will appear. Click the “Allow” button.

  

  8.  Enter your Constant Contact username and password, then click the “Log In” button.

  

  9.  A small box will appear. Click the “Publish” button.

  

  10.  Select your default list from the dropdown, and check off any additional contact lists that you would like displayed. Click the “Save Settings” button.

  

  11.  Your settings will be saved, and a “Join My List” tab will be added to your fan page. Navigate back to your Fan page to see the new tab. (Why won’t the tab stay visible?)

  

  Note: If you are experiencing issues with the application, please contact the Constant Contact Labs team by submitting your name, email and a brief message here.

   

  Troubleshooting

   
  
  Q: Why don’t I see an “Add to My Page” link on the application page?
  A: There are a few reasons why this might happen:

  * You must be logged in to Facebook to see the link. Check the top-right corner of the app page; if you see text entry boxes for your username and password, you aren’t logged in.

  * You must have at least one fan page set up in order to see the link. To add a fan page, edit your Facebook settings or click here.

  * You must complete setup of your Facebook profile before you can see the link. On the application page, if you see a link at the top of the page to “Create Your Profile,” please follow those instructions to setup your profile and come back to the application page when finished.

  * If you have a business account - that is, a fan page with NO link to a personal profile - you won’t see the “Add to my Page” button. This is a known Facebook bug, and unfortunately there’s nothing we can do about it. More info here. The relevant section reads, “If you are trying to install it on a business account that has no personal profile, there is a known Facebook bug that prevents you from installing applications. Until Facebook fixes that, one way of working around this is to connect your personal Facebook account to your business page as an administrator.”
  

   
  Q: Why isn’t my page appearing on the “Add to My Page” link popup?A: If this is the first time you’ve clicked the “Add to my Page” link and your desired page isn’t appearing, it may be because you’re not logged in as the owner of that page. Please check the pages available to your current account, and if the page you’re trying to add the application to doesn’t appear, please log in to Facebook as the owner of that page.

  If you’ve performed this step before and the page appeared in the “Add to My Page” popup the first time, but it isn’t appearing anymore, this is because it was already added! You can check to see if this is the case by navigating to your fan page and clicking the “+” button to the right of your “Wall” and “Info” tabs; if the Join My List entry is listed there, then you’ve already completed this step. Please continue on with the instructions at step 5.
  

   
  Q: Why don’t I see the Join My List tab under the “+” button?A: Sometimes the “+” button doesn’t seem to update properly. Here’s an alternate method to try, to get the tab to appear:

  1. Click this Facebook link, to view all of the fan pages for your currently logged-in Facebook account: http://facebook.com/pages/manage
  2. If you have multiple fan pages, click on “Edit Page” under the one you’re trying to install the Join My List application to. (If you only have one fan page for this account, you can skip this step.)
  3. In the “Applications” area of this page, locate the entry named “Constant Contact Labs - Join My Mailing List”.
  4. Click the “Application Settings” link underneath it.
  5. In the window that opens, look for the word “Tab:” under the “Profile” tab. If it reads “Available (add)”, please click the word “add”.
  6. Ensure that your “Privacy” setting is set to “Everyone”.
  7. Click the “Okay” button.
  8. If you’re able to complete all of these steps, please now go check your fan page again for the “Join My List” tab. If you still don’t see it, please also look for a tab with two arrows on it like this: >> . If you see one, click on that tab, and look for “Join My List” inside of it.

   
  Q: Why won’t my Join My List tab on my fan page stay visible?A: Facebook limits the number of tabs that are visible on fan pages, which may mean that the Join My List tab is hidden behind a tab that looks like this: ” >> “. If you want to make the Join My List tab visible to your visitors, click the >> tab to open it, then look for the Join My List entry. Click and hold your mouse on the Join My List text, and drag it with your mouse out next to your Wall tab. This should make the tab appear for all to see.

   

  The opinions expressed here represent those of the author and not those of Constant Contact, Inc. Read Blog Terms

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